Empty slots filled Automatically.
waiTime fills cancelled appointments by instantly notifying patients on the waitlist — the first to confirm gets the appointment.
The hidden cost of cancellations
Empty slots aren't just an inconvenience — they represent direct revenue loss and delayed care for patients who need it.
Studies at Swiss outpatient clinics report missed appointment rates between 11.4% and 15.8% — every one is a lost slot.
Each unfilled cancellation represents direct revenue that disappears unless the slot is actively recovered.
While slots go empty, patients on waitlists wait months for appointments that could have been theirs.
Sources: Bodenmann et al. (2010) Swiss primary care study; Swiss university hospital study, PubMed (2007). CHF 180–340 per appointment based on Swiss TARMED billing ranges.
Fully automated slot filling
waiTime acts as an invisible assistant, monitoring schedules and acting the moment an opening appears
Detection
When a cancellation is recorded in the clinic's system, waiTime picks it up instantly and starts the match process.
Matching
Not every waitlisted patient fits every slot. waiTime filters by each patient's preferences and surfaces only those who actually match.
Notification and Confirmation
An SMS or email goes out to matching patients. First to respond secures the slot. Everyone else is notified it's been filled. The clinic dashboard updates automatically.
Built for Swiss outpatient workflows
waiTime connects to the practice management system already in use at the clinic and runs quietly in the background. No data is ever stored on our servers — your patient records stay exactly where they are.
Patient data never leaves the clinic's system. waiTime receives only what it needs to find a match, processes it, and discards it. Nothing is stored on our end.
Simple, transparent pricing
Plans scale with the size of your practice.
- 1 location
- 300 SMS included per month
- Standard analytics
- Email support
- Up to 5 locations
- 700 SMS included per month
- Multi-location dashboard
- Standard analytics
- Priority email support
- Unlimited locations
- 2,000 SMS included per month
- Advanced analytics
- Dedicated onboarding support
Meet the team
A team of developers from ZHAW Zürich, building the infrastructure Swiss clinics are missing.
Alexandra Gololobova
Chiara Bär
Julia Nguyên
Stop losing revenue to cancellations
Get in touch to join our pilot program and be among the first Swiss clinics to automate their waitlist with waiTime.